Who We Are

At St Christopher’s Hospice Group our vision is of a world in which all dying people and those close to them have access to the care and support they need, when and wherever they need it.

We were founded in 1967 by Dame Cicely Saunders and, nearly 50 years later, her words still remain at the heart of everything we do: “You matter because you are you and you matter until the last moment of your life.”  Every year we provide care and support to over 6,000 people across South East London, both at home and in the hospice.

We passionately believe that everyone should have access to the best care at the end of their lives and have an extensive education programme, working with people across the world, to improve and develop hospice care.


How We Use Your Information

We care about your personal data and it is important that you know how we use it and how we keep it safe. This Privacy Notice covers how, when and why we use your information. This Privacy Notice also explains the choices you can make about the way in which we use your information and how you have the right to change your mind at any time.

This Privacy Notice is not exhaustive and we are always happy to provide any additional information or explanations where needed. Please contact our Data Protection Lead either by email, telephone or in writing using these contact details:

Data Protection Lead, St Christopher’s Hospice, 51 – 59 Lawrie Park Road, Sydenham, London SE26 6DZ. Telephone: 02087684500 Email: info@stchristophers.org.uk

This Privacy Notice applies to all information held by St Christopher’s Hospice Group relating to individuals, whether you are a patient, service user, member of staff, volunteer, supporter or contractor.

For further information on what information we may hold about you and the legal reasons for processing your information please refer to our ‘Keeping In Touch’ leaflet and ‘Your Information: How we use and keep it’ leaflet.


Reviews of and Changes to our Privacy Notice

We will review our Privacy Notice on an annual basis. This Privacy Notice was last reviewed in April 2018.

For St Christopher’s Full Privacy Notice please see http://www.stchristophers.org.uk/privacy 


Information We Collect and Hold about You

We need to use information about you in various forms and we will only use the minimum amount of information necessary for the purpose. Sometimes we will use information that does not identify you i.e. statistics / anonymised reports.


Definitions – what is personal data

By personal data we mean any information that might allow you to be identified, such as your name, address, date of birth, credit card details, I.P. address, photo or video image or voice recording. For our patients, some of this data will be sensitive and relate to their health and wellbeing, ethnicity and religious views.


Your Rights

You have certain legal rights:

  • Right of Access (Tell you if we have your data; give you a copy of your data)
  • Right to Rectify (Correct your data)
  • Right of Erasure (Delete your data)
  • Right to Restrict Processing (Stop processing your data but not delete)
  • Right of Portability (Give you your data in common, machine readable format)
  • Right to Object (to direct marketing, to processing for scientific / historical research or statistics, to processing based on legitimate interests or public interest)

You have the right to privacy and to expect St Christopher’s Hospice Group to keep your information confidential and secure.

You also have a right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered.

If we do hold identifiable information about you and you have any queries about the information we hold please contact the Data Protection Officer using the details below:

St Christopher’s Hospice, 51 – 59 Lawrie Park Road, Sydenham, London SE26 6DZ. Telephone: 02087684500 Email: info@stchristophers.org.uk


Using our website

What information we may collect via the Information Hub website: 

  • Material that you post or contribute to our forums
  • Personal information provided at the time of registering

Information collected from the registration process about your place of work and areas of professional interest will be retained securely and only used to help us to understand and analyse the user profiles

Third party software

Your information will not be sent outside of the European Economic Area (EEA) or to any other country where the laws do not protect your privacy to the same extent as the law in the UK without. We will never sell any information about you.

 Our third parties who receive data – directly or indirectly – from the Information Hub include:

  • MailChimp – email marketing
  • Salesforce – Customer Relationship Management (CRM) platform for our education department
  • eTouches – event management software for our education events

 What information collected directly via third parties on our behalf:

  • Personal information such as name, registration details, billing and shipping address, when purchasing a conference place (eTouches)
  • Personal information such as name, address and interests when registering to receive education updates (Salesforce)



What is a cookie?

A cookie is a simple text file of letters and numbers that is stored on to your computer or mobile device by a website’s server when you access certain websites. Only that server will be able to retrieve or read the contents of that cookie.

Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers

What does a cookie do?

A cookie is like a door key – cookies unlock a computer’s memory and allow websites to recognise users when they return to that particular site.

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you. Cookies may be set by the website you are visiting or they may be set by other websites who run content on the page you are viewing.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier.

Cookies have limited functionality and cannot browse or scan your computer or dig for information. Users always have the option of accepting or denying cookies.

 How does St Christopher’s use cookies?

Information received via web cookies is used to enhance your experience of our site and microsites, ascertain whether the website is functioning correctly and for logged-in members to ensure access to entitled resources.

Analytical cookies

 The cookies we use are predominantly ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our web site when they’re using it.

This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

This website uses Google Analytics* cookies.  Unless you have adjusted your browser setting to refuse cookies, our website will deliver the cookie as soon as you visit the website.

Google Analytics is collected via a JavaScript tag in the pages of our site.  Google Analytics uses a Persistent Cookies (remains on your computer unless it expires or your cookie cache is cleared) and some session cookies (used to calculate visit information such as visit length and where a visitor arrived from).

We have enabled Google Analytics Demographics and Interest Reporting so we better understand our demographics and our website users’ interests.

More information on Google Analytics can be found on Google’s support website https://support.google.com/analytics/answer/6004245

Functional cookies

 St Christopher’s uses cookies for the checkout process when making a purchase in our shop, registering for an event or donation.

We also use cookies to remember login details and information you supply, for example for the End of Life Journal.

What to do if you don’t want Cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing.

The cookies St Christopher’s use are harmless and we do not use them for advertising that has been targeted to your interests.

However, if you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of the St Christopher’s website.

You can control which types of cookies you allow by turning cookies on or off in your web browser’s settings. You can also delete cookies by clearing your browser’s cookie cache (history).

To find out how to turn cookies on and off in your browser, click on the relevant browser link below.

If you have any questions or concerns about the cookies we use, please email digital@stchristophers.org.uk